Rose Gold Pro - Specialists FAQ
When will my products be shipped to my clients?
We will have all items shipped the same day if your order is placed by 1pm Central. All wefts, closures, and frontals are shipped within 1-2 business days. All wigs have a 4-5 business day processing time. We ship Monday through Friday.
Who handles customer service?
You handle customer service for your company. You maintain the client, we just ship out the product.
How much is it to sign up for drop shipping?
We charge a $99 one time fee plus $29.99 a month for access to our drop shipping program. Or you can do a one year plan which is a $99 sign up fee, and $299.99 one time payment for the year.
How do I know if hair is in stock?
All hair available on our website is in stock and ready to ship!
May I speak to someone from your customer service department?
Of course you can! Please email us at firstname.lastname@example.org
We only ship to verified billing addresses when making a payment with your credit card. This means, if you pay with a credit card, your order has to be shipped to your billing address. If you need to pay with a cc and want to ship to a client it is YOUR responsibility to email us a copy of your drivers license and to request a Credit Authorization Form. We have another payment processor, Kash which is direct deposit so you do not have to send orders to the same billing and shipping address. Nor, do you need to submit your ID nor credit authorization form.
If you pay with a credit card and ship to a different billing address, please email us at Hello@RoseGoldPro.com with the subject line Credit Authorization Form Request
What is Private Labeling?
A private label product is manufactured by a contract or third-party manufacturer and sold under a retailer’s brand name. As the retailer, you specify everything about the product – what goes in it, how it’s packaged, what the label looks like – and pay to have it produced and delivered to your store. This is in contrast to buying products from other companies with their brand names on them.
For example, Target sells a variety of branded snacks from companies like General Mills and Frito-Lay, but it also sell its own chips and crackers under the Archer Farms brand – Target’s private label brand.
Hair salons often create their own branded line of shampoos, conditioners, and styling products for their customers to buy and take home.
Retailers interested in filling their shelves with products featuring their brand name have good reason. Some of the biggest advantages of private label products include:
• Control over production - Third-party manufacturers work at the retailer’s direction, offering complete control over product ingredients and quality.
• Control over pricing - Thanks to control over the product, retailers can also determine product cost and profitable pricing.
• Adaptability - Smaller retailers have the ability to move quickly to get a private label product in production in response to rising market demand for a new feature, while larger companies might not be interested in a niche product.
• Control over branding - Private label products bear the brand name and packaging design created by the retailer.
• Control over profitability - Thanks to control over production costs and pricing, retailers therefore control the level of profitability its products provide.
How does Private Labeling work?
Our private labeling program is a great addition to our dropship program. We can customize packaging for your company. And, once your customer has placed an order, we will then use your packaging to package up the order and send it directly to your customer. No need to spend thousands of dollars to stock the hair yourself. We handle quality control and shipping for your business.
Need help with branding and packaging for your hair?
We provide custom packaging with your own logo, business cards, hair tags, bundle wraps, etc. We have designers on our team that can create the perfect packaging for your brand.
Can you make a website for my company?
Of course we can! Simply purchase one of our website packages and we can have you up and running within 7 business days.
What is included with the website?
You receive a fully functional website on shopify.com or wordpress; it’s your choice. The website will include pictures of models, pictures of the hair, and your social media pages will be connected. The website is yours for as long as you are part of our program. You get to name your own retail price and your logo will be added to your website.
What products can be private label?
We private label packaging, our hair extensions, and our hair care product line.
All of our items are shipped via USPS or UPS, you get to decide which one at check out. We do not have any control over your package once we drop your package off to be shipped. You must contact USPS or UPS directly for any delayed shipments, missing packages, redelivery, etc.
We offer a 14 day refund policy for all items that don't meet your customer satisfaction in terms of quality. Simply email us at Hello@RoseGoldPro.com to receive or address to return the items. And, please make sure to ship with tracking info.
We DO NOT offer refunds for length, pattern, or "changing of mind". If you place an order, or your customer places an order and no longer wants the items, we will issue a store credit only. All exchanges require a 10% restocking fee and an additional fee for shipping the items out again. Any cancelations of orders for the same reason, length, pattern, or "changing of mind"etc. will also require a 10% feee as it is a fee we take on from our merchant and will be required to pass on to you, so please verify your order before you pay.
Pleas note we do not accept coupons for sale items.